tag:status.rejoiner.com,2005:/historyRejoiner, Inc. Status - Incident History2024-03-29T05:23:33ZRejoiner, Inc.tag:status.rejoiner.com,2005:Incident/203295292024-03-24T02:00:56Z2024-03-24T02:00:56ZMailgun API Security Updates<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>15:39</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.rejoiner.com,2005:Incident/202249562024-03-13T03:00:57Z2024-03-13T03:00:57ZSettings Reorganization<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>13:27</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.rejoiner.com,2005:Incident/201871312024-03-08T04:00:58Z2024-03-08T04:00:58Zscheduled maintenance<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>18:19</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.rejoiner.com,2005:Incident/200005782024-02-16T15:14:14Z2024-02-16T15:14:14ZThird party integrations API issues<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>15:14</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>15:05</var> UTC</small><br><strong>Identified</strong> - We are fixing an issue with some third party integrations that may result in failed requests temporarily</p>tag:status.rejoiner.com,2005:Incident/199765112024-02-14T02:00:58Z2024-02-14T02:00:58Zscheduled maintenance<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>16:51</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance this evening at 8:00pm EST/ 1:00am UTC. For the following 1 hour, the application will be offline for brief periods of time.</p>tag:status.rejoiner.com,2005:Incident/198773992024-02-01T02:00:04Z2024-02-01T02:00:04Zscheduled maintenance<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>17:03</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance this evening at 8:00pm EST/ 1:00am UTC. For the following 1 hour, the application will be offline for brief periods of time.</p>tag:status.rejoiner.com,2005:Incident/198095132024-01-24T02:30:44Z2024-01-24T02:30:44Zscheduled maintenance<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>02:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>01:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>19:33</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance this evening at 8:30pm EST/ 1:30am UTC. For the following 1 hour, the application will be offline for brief periods of time.</p>tag:status.rejoiner.com,2005:Incident/196583332024-01-10T02:01:26Z2024-01-10T02:01:26Zscheduled maintenance<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>02:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>16:32</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.rejoiner.com,2005:Incident/195510662023-12-29T03:01:17Z2023-12-29T03:01:17ZJourney Feature Update<p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>03:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>14:56</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.rejoiner.com,2005:Incident/190120592023-11-04T02:01:29Z2023-11-04T02:01:29Zscheduled maintenance<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>02:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>16:38</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance during this time and the app will be unavailable for brief periods of time.</p>tag:status.rejoiner.com,2005:Incident/186354022023-09-29T01:34:03Z2023-09-29T01:34:03ZScheduled Maintenance<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>01:34</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>19:37</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance this afternoon at 9pm EDT/ 5pm UTC. For the following hour, the application will be offline for brief periods of time.</p>tag:status.rejoiner.com,2005:Incident/185932022023-09-24T23:02:12Z2023-09-24T23:02:12ZNode 18 Upgrade<p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>23:02</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>20:02</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>15:07</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.rejoiner.com,2005:Incident/185054142023-09-15T23:15:32Z2023-09-15T23:15:32Zslow segments pipeline processing<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>23:15</var> UTC</small><br><strong>Resolved</strong> - segment processing is normal and all affected segments have been updated</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>23:06</var> UTC</small><br><strong>Investigating</strong> - we are currently investigating a substantial reduction in throughput for segments.</p>tag:status.rejoiner.com,2005:Incident/181757262023-08-18T13:32:33Z2023-08-18T13:32:33Zweb application outage<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>13:32</var> UTC</small><br><strong>Resolved</strong> - The issue has been resolved and we are continuing to monitor to ensure systems are functioning as expected.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>17:15</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating problems with our webserver pool, which is experiencing elevated traffic and resource consumption.</p>tag:status.rejoiner.com,2005:Incident/181635552023-08-17T03:01:45Z2023-08-17T03:01:45Zscheduled maintenance<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>03:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>15:02</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance this evening at 8pm EDT/ 12am UTC. For the following 3 hours, the application will be offline for brief periods of time.</p>tag:status.rejoiner.com,2005:Incident/180324652023-08-02T19:04:22Z2023-08-02T19:04:22ZProblem with login token generation via SMS<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>19:04</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>18:40</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>15:27</var> UTC</small><br><strong>Investigating</strong> - There is an issue with login tokens sent via SMS message. We are currently investigating this issue.</p>tag:status.rejoiner.com,2005:Incident/180215012023-08-02T02:00:28Z2023-08-02T02:00:28Zscheduled maintenance<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>00:59</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance is running longer than expected and remains in progress.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>00:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>15:26</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance this evening at 8pm EDT/ 12am UTC. For the following hour, the application will be offline for brief periods of time.</p>tag:status.rejoiner.com,2005:Incident/173890142023-05-27T21:00:15Z2023-05-27T21:00:15ZConfiguration updates and SMS sub-account update<p><small>May <var data-var='date'>27</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>19:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>12:38</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.rejoiner.com,2005:Incident/173278102023-05-22T12:47:39Z2023-05-22T12:47:39Zweb service issue<p><small>May <var data-var='date'>22</var>, <var data-var='time'>12:47</var> UTC</small><br><strong>Resolved</strong> - we have identified the cause of issue and have taken steps to restore service.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>10:35</var> UTC</small><br><strong>Investigating</strong> - we are currently investigating a problem with the main web server pool.</p>tag:status.rejoiner.com,2005:Incident/171320492023-05-08T12:52:45Z2023-05-08T12:56:18Zdelayed reporting notifications<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>12:52</var> UTC</small><br><strong>Resolved</strong> - From April 29 - May 7, we experienced intermittent issues collecting reporting event data. Specifically, reporting for successful email deliveries was impacted. This will present itself as a lower than normal delivery rate on your Rejoiner dashboard during this period. Email sending was not impacted during this time, and all of your email was delivered. This issue was limited to reporting.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>13:33</var> UTC</small><br><strong>Identified</strong> - We are experiencing an issue with the reporting notifications that is causing some delivery, bounce, complaint, and rejection notifications to be delayed and, in some instances, dropped. Email delivery is unaffected. A fix is in the works and updates will be posted as we have them.</p>tag:status.rejoiner.com,2005:Incident/171248962023-04-29T21:15:00Z2023-05-03T03:03:23Zdelayed reporting notifications<p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>21:15</var> UTC</small><br><strong>Resolved</strong> - we are experiencing an issue with the reporting notifications that is causing some delivery, bounce, complaint, and rejection notifications to be delayed and, in some instances, dropped. a fix is in the works and updates will be posted as we have them.</p>tag:status.rejoiner.com,2005:Incident/169752232023-04-27T04:00:32Z2023-04-27T04:00:32ZScheduled maintenance<p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>01:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>20:40</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.rejoiner.com,2005:Incident/168389672023-04-13T02:15:11Z2023-04-13T02:15:11ZPost Django Update fallout<p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>02:15</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>17:25</var> UTC</small><br><strong>Investigating</strong> - We are investigating issues caused by an update to core packages.</p>tag:status.rejoiner.com,2005:Incident/168251062023-04-12T03:01:25Z2023-04-12T03:01:25ZScheduled maintenance<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>03:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>17:28</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance this evening the 11th of April from 8pm until 11pm EST (2023-4-11 @ 12-3 am UTC). The app may be offline during this time.</p>tag:status.rejoiner.com,2005:Incident/162830832023-02-26T20:00:40Z2023-02-26T20:00:40ZReact upgrade<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>15:20</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>